Terms and Conditions for training course

Terms and Conditions

Would I be able to get a refund if I change my mind?

•  We will be happy to refund your fees provided we receive your written request at least one month before your course starts. Any refunds are made at our discretion and are subject to an administration fee of £35 per place enrolled.

How can I request a refund?

• Email admin@deafpositivesaction.org

• Fax your request to Training Department

• Forward your written request to: Refund Requests, Deaf Positives Action, Ritz Plaza House, 10 Denton Road, Wokingham, RG40 2DX.

•  If you are unable to request your refund in writing, please contact us by ringing 01189 797575.

•  How do I contact Deaf Positives Action to make a complaint or give feedback?

•  Details on how to get in touch with us to make a complaint or to give us feedback can be found on our website.

When and how will I receive my refund?

• We will try to refund all students within 2-3 weeks of receiving a request.

• We will refund via the same method in which you originally paid. However, if you paid by cash, we will refund you by cheque.

• We will also send you a refund receipt in the post as confirmation of your refund.

Q: What if my course is cancelled?

Very few courses at Deaf Positives Action are cancelled. If we have to cancel a course and cannot offer a suitable alternative we will give you a full refund. We'll also try and prioritise these requests so that you don't need to wait more than 2-3 weeks for your refund.

Please note that we regret that we cannot accept liability for an inability to provide courses where these are affected by circumstances beyond our reasonable control, for example, industrial action, public transport disruptions or severe weather.

Payment methods for courses

We accept the following payment methods:

Cheque or Bank Transfer.

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