Information & Advice

Information & Advice

Personal Independence Payment (PIP)

Employment Support Allowance (ESA)

How to renew your Tax Credits

Information and Advice

This independent and confidential service enables people to secure their rights and entitlements, make informed choices about their housing, care and money, avoid problems in the future and play a full role in their communities and society.

What we do nationally

Offers advice for professionals on providing Information & Advice to Deaf/ Hard of Hearing people
Provides a range of information guides and factsheets
Provides information and advice by telephone and email. Deaf Positives Action Advice national helpline is available Monday to Friday of the year between 9am and 5pm (not including Bank holiday or Christmas terms)
Covers a wide range of issues including welfare benefits and money, social care, health, housing and discrimination
Is available to older people, their family and carers and professionals and organisations working with older people
Manages national, funded programmes, delivered with our partners, to deliver information and advice to Deaf/ Hard of Hearing people

What we do locally

Information and advice provision at a local level will depend on funding available
The service offered by Deaf Positives Action local partners is tailored to the local community they serve and will vary from one area to another
Support at some local partners will include information and signposting, whereas others will be able to provide advice and on-going casework
The service may be provided by telephone or through face to face contacts at local partner offices or in outreach venues, like GP surgeries or libraries. Some local partners are able to offer home visits
Information and advice includes welfare benefits and money, housing options, social care and health and local services
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